Effective Date: February 10, 2025

ForceBuilders LLC ("we," "us," or "our") operates the website forcebuilders.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or interact with our services.

Information We Collect

Contact Form Data: When you submit our contact form, we collect your name, email address, phone number, and message content.

Usage Data: We use Google Analytics (GA4) to collect anonymized usage data including pages visited, time on site, referral sources, and device information.

Security Data: We use Google reCAPTCHA Enterprise to collect behavioral signals (mouse movements, keystrokes, browsing patterns) to distinguish legitimate users from automated bots.

How We Use Your Information

• Respond to your inquiries and contact form submissions
• Send SMS/text messages including appointment reminders, project updates, and promotional offers (with your consent)
• Improve our website experience through analytics
• Prevent spam and abuse using reCAPTCHA verification

SMS/Text Messaging

By providing your phone number and opting in, you consent to receive SMS/text messages from ForceBuilders LLC. These messages may include:

• Appointment reminders and scheduling confirmations
• Project status updates and notifications
• Promotional offers and company news

Message Frequency: Message frequency varies based on your interactions with us.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message. You may also contact us at info@forcebuilders.com to opt out.

Help: Reply HELP to any message for assistance.

Rates: Message and data rates may apply. Check with your mobile carrier for details.

Consent to receive SMS/text messages is not a condition of purchasing any goods or services from ForceBuilders LLC.

Information Sharing

We do not sell, trade, or rent your personal information. We share data only with the following third-party services that are necessary to operate our website and business:

• Google — Analytics (GA4) for website usage data and reCAPTCHA Enterprise for spam prevention
• Slack — Internal team notifications when contact form submissions are received
• Zoom — Phone and SMS communications via Zoom Phone

Data Security

We implement reasonable security measures to protect your personal information. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. While we take commercially reasonable steps to secure your data, no method of transmission over the internet is 100% secure.

Data Retention

Contact form submissions are retained for as long as necessary to fulfill the business purpose for which they were collected. Google Analytics data is retained in accordance with Google's standard data retention policies.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Request deletion of your personal data
• Opt out of SMS/text messages at any time by replying STOP

To exercise any of these rights, contact us at info@forcebuilders.com.

Cookies

Our website uses the following cookies:

• Session Cookies — Essential cookies required for website functionality
• Google Analytics Cookies — Used to collect anonymized usage data and distinguish unique users
• reCAPTCHA Cookies — Used by Google reCAPTCHA to analyze user behavior and prevent spam

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or your personal data, contact us at: